Eligibility for Refunds
We encourage customers to contact us at Live Chat Suppprt OR sales@styloempire.co.uk within 5 days of receiving their orders to report any issues. Returns are accepted within 14 days, but prior notification within the first 5 days is required compulsory before initiating a return.
We Will refund your order as long as thy meet the following conditions
- Returns are accepted within 14 days from the date you receive your order.
- Refunds will be issued to the original method of payment.
- Once we confirm receipt of your returned item, your refund will be processed within 14 days.
- Sale and discounted items are non-refundable and non-exchangeable.
- Return requests made after 14 days from the delivery date will not be accepted.
- Return postage costs must be paid by the customer.
- Returned items will be inspected, so please do not remove the tags.
- Items must be unworn, undamaged, and returned in their original packaging.
- If an item is returned in an unsuitable condition, it may be sent back to you and no refund will be issued.
- Customers are responsible for packaging returned items securely to ensure they arrive safely.
- We are not responsible for items sent to us by mistake.
- The reason for the return must be clearly written on the back of the invoice.
- The original invoice must be included with the returned parcel.
- We are not responsible for returned items until they have been received and signed for by our Customer Care team.
Cancellation Policy
You may cancel your order at any time before the order is processed. Once the order is processed you receive a confirmation email and after that we are unable to cater the cancellation request and at this stage our return and exchange policy will be applied. Stylo Empire may cancel your order for any reason and we will refund your full payment. Common reasons include Faulty Items, Out of Stock, Pricing errors, Miscellaneous etc.
Our return address
Stylo Empire: 84 St. Helens Road, Bolton, Manchester, United Kingdom, BL3 3NP